She arrived in Walford in 1997 along with her son Matthew. She started suffering from multiple sclerosis and Michael and Matthew ended up caring for her. Michael and Susan's relationship took an upward turn as a result of this and they soon rekindled their relationship. When a new market inspector Lisa Shaw arrived in Walford in late 1998, Michael became attracted to her, and soon after, he and Lisa started an affair. Michael ended the affair with Lisa within weeks after Susan wanted Michael to move away with her to Leeds. Susan and Michael left Walford together in 1999 and Susan was unaware of Michael and Lisa's fling. Although Michael occasionally returned to Walford to support Matthew who was on trial for the murder of Saskia Duncan, although the real culprit was Steve Owen. Susan did not return and has not been seen since.