Queenie is the mother of Heather Trott . Queenie is a controlling woman, who regularly taunts, insults and demeans her daughter, always calling her by the name "Pig". When Shirley Carter asks Heather to move out of her mother's flat and into hers, Queenie manipulates Heather into staying by pretending to have an accident. Heather is so concerned for her mother's safety that she decides not to move out, but she later hears Queenie laughing about her deception to a friend on the phone. Heather is so angry that she decides to move in with Shirley after all, only to find that Shirley has been evicted as she'd failed to pay the rent. Not wanting to remain living with her spiteful mother, Heather decides to pay the rent with money she has in her savings account. When she sneaks back to Queenie's to find her savings book however, she discovers that her mother has stolen most of her money.
Queenie arrives on Heather's doorstep on 16 March 2008 to meet her new fiancé, Minty Peterson. When she discovers that Heather is pretending to be Hazel Hobbs so they can win a wedding competition is a magazine, Queenie blackmails Minty and Heather, saying she will not leave unless they give her their winnings from the competition. Heather reveals to Minty that Queenie had told her that her father walked out on them because he hated living with Heather. Minty then encourages Heather to stand up to Queenie, which she does, prompting Queenie to leave. Queenie later tries to stop Minty and Heather's wedding, revealing Heather's true identity to Marni from the magazine. Heather marries Minty anyway and later berates Queenie for trying to ruin her happiness, and Queenie leaves.
Queenie is mentioned in October 2009, When Heather gave birth to a baby boy named George in October 2009, she phones Queenie to let her know that she is a grandmother, but is unsurprisingly let down by her mother response. In 2011, Heather tries to visit Queenie but a neighbour tells her that Queenie moved to Eastbourne a few years ago, and that she isn't worth looking for. When Heather is murdered in 2012, Queenie does not attend her funeral.
On the 14th of December 2015, Aunt Babe received a Christmas card from Queenie.