Norman is a solicitor who appears in two episodes on 23 April 2013 and 29 April 2013, and again on 11 June 2013. Michael Moon asks Norman for advice when his estranged wife Janine Butcher returns and says she wants full custody of their daughter Scarlett Moon and wants to divorce her. Norman advises mediation as a court case could be expensive and emotionally draining. He then attends a meeting between Michael and Janine, with Simone Turnbell as Janine's solicitor. When Janine denies Michael access to Scarlett and takes her away from Walford, Michael goes to the police, who advise him to speak to his solicitor. Michael angrily telephones Norman, and when they meet, Norman tells Michael he can apply for a court order, but Scarlett has not been abducted because they have not left the country.