Joan is a friend of Ted Murray and Joyce Murray. They are former neighbours in Walford Towers, which is due to be demolished. The three of them meet in the Bridge Street Café and Ted and Joyce ask Joan if the "neighbours from hell" have moved out yet, and Joan says they nearly killed her. Joan says she is planning to move near to her son, Stuart, but says she will not be happy to move. After Joan leaves, Ted calls her "Moany Joany" and complains about her not paying for her food.