Jenny arrives in Walford and watches Pam, Paul and Les arrive after Les is discharged from hospital following a heart attack. Later, she watches Paul in The Queen Victoria pub, and later still, she visits Pam at her home, saying she is there about her son, Paul. Pam immediately ejects her from the house and tells her never to come back, slamming the door on her.
The next day, she visits Paul who is working at Pam's flower stall and immediately cries, but says it is because her friend has just come out of hospital. Paul says his grandfather has as well, so Jenny asks about his family and she is shocked to discover Paul's father, Laurie, is dead and that Pam has told him his mother never wanted him. She purchases flowers from Paul and takes them to Pam for Les. Pam says she is not welcome, but Jenny says she has changed her life and no longer wants people to control her life, including Pam. She begs Pam to let her see Paul and gives Pam her telephone number. Pam then realises that Jenny has spoken to Paul already, and when Les comes in, Pam tells Jenny to take her flowers and leave, as Paul does not need her. Les then suffers a small chest pain and Pam blames Jenny for causing stress. Jenny insists she would never mean to harm Les as he was always kind to her. Paul then arrives and demands to know who Jenny is, and assumes she is the person who has been blackmailing Les and Pam over Les's cross-dressing, though he is wrong. Paul angrily tells her to leave, threatening to call the police, but after Jenny leaves, Pam worries she will still return.
Paul is later killed in a homophobic attack, never knowing that Jenny is his mother, and Jenny does not attend his funeral.